We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 15 days from the date of purchase. Items must have original tags and must not have been worn.
Halloween Costume & Accessories Return Policy
Halloween Costumes and Accessories may be returned or exchanged subject to our Standard Return Policy until October 20th, 2012. Any Halloween Costumes or accessories received by us after October 20th is "Final Sale" and will be refused. There will be no refund. All Halloween merchandise sold before October 20th, must be approved by us for return to our warehouse by October 19, 2012.
If you need to exchange your costume for a different available size (in the same style you purchased), you will be required to contact us via email before shipping your Halloween Costume back to us - this is to insure that we have the size you wish to exchange. Any Halloween costumes sent back to us without our authorization will be refused and shipped back to you. There will be no exchanges.
Out of Stock Products However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges.
You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
We accept US Postal Money Orders and U.S. Bank Issued Cashiers Checkss, and U.S. Company Checks in U.S. Dollars. We do not accept Personal Checks.
Orders are processed upon receipt of a US Postal Money Order or Cashiers Check. For Company Checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We can not guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned U.S. Company Checks.
Payment
Paying by Credit/Debit Card
We accept Visa, MasterCard, American Express and Discover Cards, whether debit or credit.
We charge your card on the day we ship.
We will verify your billing address with your bank. To avoid shipping delays, please be sure to give us the correct address.
We don't send any junk mail or send separate invoices through the mail.
The charge will appear on your statement as Le' CD Boudoir.
Fraudulent charges are reported to the authorities.
Paying by Money Order
US Postal Money Orders must be sent through the mail and received by us before we can ship your order.
Make all US Postal Money Orders and Cashiers Checks payable in U.S. Funds.
Please mail Money Orders, Bank Issued Cashiers Checks or U.S. Company Checks to:
Le'CDBoudoir P.O. Box #722 Baltimore, MD 21031
Personal Checks
Unfortunately, we cannot accept personal checks.
Sales Tax
We are required by state law to collect sales tax for all orders shipped to Maryland.
Ordering by Fax or Postal Mail
Do we accept fax or mail orders?
Yes, but it's better to order online using our checkout system. See Reasons to order using our online checkout system below.
You can fax your order 24 hours a day at 1-866-1-410-246-3496 or use postal mail. For your convenience, you can request an order form be sent by email. In addition to major credit cards and debit cards we also accept US Postal Money Orders, Cashiers Checks and Company Business Checks payable in U.S. Dollars. Money orders must be sent through the mail and received by us, before we can ship your order. All mail or fax order forms must include a valid email address so that we may send you a Confirmation Number.
If you have a coupon, it can only be redeemed by using our online checkout system.
When you order online, the in-stock items you've chosen immediately will be reserved for you.
You receive an automatic confirmation of your order and shipping time.
Ordering online is safe. Your credit card information is not permanently stored in our Web store, and once we receive your order, it's the same as if you had phoned it in.
You can choose to create an register for an account at our webstore after submitting your order, or right now. By doing so, we'll remember your name and address for easier ordering in the future.
How We Will Contact You
If we have a question about your order or if we are unable to ship it as scheduled, we will contact you via email only. You must indicate to us in the comment section during the check-out process,that we may contact you by phone. Otherwise, all other contact will be via e-mail.
What if I don't have an email address?
To sign up for a free, Web based email address (meaning you can check your email at any computer), click one of the following:
What if I don't receive a reply from Le CDBoudoir?
If you send us an email and don't receive a reply, or place an order and don't receive an Order Confirmation Email, then it means there is a problem with your email address.
What could be the problem with my email address?
The most common problems are described below.
You may have misspelled it. This is the most common error. Instead of using the "Send Us a Message" form, try sending us an email from within your email program.
Your mailbox may be full. This typically happens when you are using a free, web-based email service and you have exceeded your storage limit. Try deleting older messages and then contact us again.
Check your SPAM Folder, our reply may have been incorrectly identified as spam. Many email providers include anti-spam tools to keep unsolicited email from reaching your inbox. If you have a folder called "spam", "junk" or something similar, check that folder as messages filed there are usually kept for a few days. You might also have your email account configured to reject messages from senders not known to you (this is a commonly used feature within AOL). Locate your "approved senders" list (your email service may call it something different) and add customerservice@lecdboudoir.com, then try sending us your message again.
Your message may have landed in our spam folder This is highly unlikely, if you click on "Send Us a Message" form above. If you sent your email from within your email program, try sending it again, but include Le CDBoudoir anywhere in the subject heading.
Links
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